We offer our items for sale through our website at the LOWEST POSSIBLE price allowed by each manufacturer. If you see prices in our website which are lower than the lowest allowed price it is because we purchased that item at a different price and will not increase that LOWEST PRICE to our customers. All the 2008 prices are being increased due to the lower US Dollar overseas and the increase in shipping charges.

Some customers think that we will "barter" prices. We are not an EBay store. If you want to bid or barter on clock prices, go there. We are not allowed to quote a price lower than the lowest price listed by each manufacturer.

Shipping prices listed on our website are "estimated". In most cases, the price is exact but sometimes the post office or other shipping company will charge more for certain locations. If this happens, we are required to increase that amount to you. We figure our postage on the amount it costs us to get the clock here from the manufacturer, pay our personnel to check out the clock to make sure it works properly before it is shipped to you, packing materials needed to ship items according to the rules of each shipping carrier and the actual postage needed to cover the shipping with insurance to your home or office. We do not pad our shipping prices. If the shipping seems a little high, it is because our costs for shipping that particular clock are high. Remember, clocks can be big, bulky and heavy. Oversized packages cost more to ship. We let you know up front what our price will be. If there is no shipping fee listed with the clock you are purchasing, that does not mean that there is FREE SHIPPING. It means that we do not have that price at the time we list your clock. Only items marked "FREE SHIPPING" will have no shipping charges added to your bill.

We thank you for shopping at Clock Emporium. You can continue to write to us with any question or special order at:

Customers who are confused about our shipping policy, please take note that we NEVER guarantee that items shipped by a third party (other than Clock Emporium private shipping) like US Postal Service, UPS, FedEX, etc., will arrive exactly as scheduled. If you pay for overnight shipping with "GUARANTEED" delivery by the post office, FedEX, UPS, etc., that postal carrier is responsible for the delivery. They will not pay for the item unless it is lost. They only return the postage paid. Items returned because it did not arrive on time by that third party are subjected to all fees. Those fees include all shipping charges including original shipping charges and return shipping charges. Fees also include a 20% restocking fee.

Please make sure that you have enough time for shipping. Overnight delivery charges are higher but might be considered a good purchase if you need a package within 2-3 days. Priority Mail takes 2-3 days but is NOT guaranteed by the post office. Delays can occur due to bad weather which can delay or cancel flights carrying packages. Delays don't have to come from Florida or the city you live. They can happen from connecting flights from other cities, too. We are sorry if this is an inconvenience to you but we have no control and will not take responsibility for shipping delays. We are very proud to boast that we have a 95% success rate on shipping. Almost all our packages arrive within the time we estimate on delivery.

For special order items which have to be ordered from Germany, we do not guarantee an exact shipping date. We approximate 6-8 weeks. Items shipped from Germany must go by container. We have 2 containers leaving Germany each month. It takes 4 weeks for the container to get from Germany to the USA. That container has to go through US Customs. That process could delay the shipping and we do not have control over Customs, TSA or other checkpoint procedures. The items are put on a truck or a train to our warehouse where they have to be sorted. YOUR item will be removed and then shipped directly to you. That is why we estimate another 2-4 weeks after the container arrives in the USA. If there is a delay, it could take another 2-4 weeks or more. We try to let you know the updated itinerary of your purchase as soon as we hear but feel free to call us or write to us with your questions. We apologize for these delays but we have no control over items not in our own possession.

Clock Emporium is proud to be a STERNREITER Premier Dealer.

Thank you for your understanding.

For warranty items, shipping charges are non-refundable. YOU pay for the shipping back to us on warranty items. We will return the product to the manufacturer and then ship it back to you at no additional cost. We do not pay for return shipping to us for any reason. IF THIS IS A MANUFACTURER'S WARRANTY (manufacturer's warranty card enclosed with your product)YOU MUST RETURN THE PRODUCT USING THE INFORMATION ON THE WARRANTY CARD. DO NOT SEND THOSE MANUFACTURER'S WARRANTY ITEMS BACK TO CLOCK EMPORIUM. WE DO NOT HANDLE ANY SHIPPING CHARGES AT ALL ON THOSE ITEMS. Once an item under manufacturer's warranty has left Clock Emporium, they are out of our hands. If the product comes in damaged, they are insured for their value. Make sure you notify the post office or your choice of alternate carrier and fill out the paperwork for damaged items. Then, contact Clock Emporium immediately. The post office will pay for those items to be shipped back to us at no charge to you. We will then replace the item with a brand new one (if available) for no further postage charge. If one is not available, you will get a refund OR you can use that refund towards the purchase of any other clock.

NOTE: Customers select their preferred carrier (US Postal Service (USPS is our preferred carrier), UPS, FedEx, DHL, Air Freight, Ground Freight, etc.). All items are insured by the carrier. If that carrier misplaces, loses or damages any clock, Clock Emporium will refund or replace items to the customer once the carrier has paid for such damage unless the carrier pays the customer directly (proof of payment from carrier will be required). There is absolutely NO REFUND for items delayed in shipping unless the customer has specifically received a guarantee of shipping date from Clock Emporium. In such a case, the customer will pay in advance for "guarantee shipping" charges in advance. Each carrier has their own price for such shipping. Clock Emporium is not responsible for shipping delays. We cannot be held accountable for third party negligance. We will be glad to supply each customer with proof of shipping and will help to remedy the situation as quickly as possible.

In the case of international shipping, there is definitely no refund since we cannot track items from Clock Emporium once it leaves the USA. The same rules go for MPO or APO shipments (Military Postal Delivery Service) since we have no way to track your package once it is accepted by the military. (Please allow extra time on military delivery) If a customer cancels their order because of shipping delays, they (the customer) are held responsible for the 20% (or $25 whichever is higher) restocking fees and all shipping, handling, insurance and bank processing charges. In any case, customers must have a receipt for returned merchandise before any credit or refund is issued. We will not refund any payment before the original item is back in our possession.

All returned items must be repackaged exactly the way it was shipped. It must be insured for any damage in the return. If an item is returned to Clock Emporium and it is damaged, there will be no refund. In that instance, the customer will be responsible for return shipping charges. Please make sure the item is insured before shipping it back to us. If the item is damaged when you get it, report it immediately to the carrier for a claim on the initial insurance. We are sorry if this is an inconvenience to you.